Our Brand and Mission
At Home Loan Enterprise, we believe in providing our customers with the "Smartest Way to Borrow". To achieve this goal, we have prioritized and built our business on four basic principles. We do this through CAPS: Customer, Advice, Price and Speed.
- Customer service is our business and mortgage is our service. We are committed to being transparent with our process and disclosing all costs, fees, and advice upfront. Furthermore, we take accountability for our promises and for our client's financial needs.
- Customer service is our business.
- We are transparent and upfront.
- We are accountable for our client's financial needs.
- We seek more than just a business transaction; we strive for a lifetime friendship with our clients.
- Our recommendations and advice are based on the fact that "we believe what is best for our client is best for us". We combine our experienced expertise with the best technology to provide you with the best advice for your situation. Our advice is always free and available, even if you're not ready for a loan.
- What's best for our customer is best for us.
- MILO is the technology behind our advice.
- Our mortgage financial advisors have years of experience.
- Our expert advice is always free and available.
- To keep our fees and rates low, we use a three prong approach. First, we leverage the best technology to provide our customers as much information possible to reduce the workload and increase the efficiency on our staff. Second, we set our profit margins extremely low to be amongst the most competitive in the industry. Finally, we never cold call or sell you a loan.
- We give our customers everything upfront to minimize questions.
- Our time is better spent creating quality products and services that sell themselves.
- This saves us time, resources, and money which ultimately saves our customers money in lower rates and fees.
- We make every effort to fund your loans as fast as possible. This involves being responsive and prompt with all our communications. We continuously refine and optimize our systems and processes to ensure that your loans are funded as quickly as possible. Rest assure, we care about the following:
- Loan processing time
- Response time
- Fast and accurate quotes